Privacy Policy

Who we are

Fluent Terrain LLC (“Fluent Terrain,” “we,” “us,” or “our”) builds and operates intelligent infrastructure platforms across financial and emerging domains. This privacy policy covers all Fluent Terrain properties, including fluentterrain.com, finarctic.com, and our portfolio of products (GlacialBooks, TaxTundra, AuroraAcademy).

Information we collect

Information you provide

• Account information: Name, email address, and authentication credentials when you create an account on any Fluent Terrain product.
• Contact submissions: Name, email, inquiry type, and message content when you use our contact or partnership forms.
• Financial data: Transaction records, tax documents, and financial information you upload or connect to our products. This data is processed solely to deliver our services and is treated with the highest level of protection.

Information collected automatically

• Usage data: Pages visited, features used, and interaction patterns to improve our platforms.
• Device information: Browser type, operating system, and device identifiers.
• Log data: IP addresses, access times, and referring URLs.

How we use your information

• To provide, maintain, and improve our platforms and services.
• To process financial data using our AI systems for the products you use.
• To respond to inquiries, partnership requests, and support needs.
• To send product updates and communications you have opted into.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations.

AI and data processing

Our products use AI models to classify transactions, extract document data, and generate insights. All AI processing is performed on your data solely to deliver our services. We do not use your data to train general-purpose AI models. Every AI decision is logged for transparency and auditability.

Data sharing

We do not sell your personal information. We share data only in the following cases:

• Service providers: Trusted third parties that help us operate our platforms (hosting, email delivery, authentication), contractually bound to protect your data.
• At your direction: When you export data, grant access to collaborators, or connect third-party integrations.
• Legal requirements: When required by law, regulation, or valid legal process.
• Across our products: Data may be shared across Fluent Terrain products to provide integrated services, subject to this policy.

Data security

We implement industry-standard security measures including encryption in transit and at rest, role-based access controls, and regular security reviews. See our Security page for details.

Data retention

We retain data for as long as your account is active or as needed to provide services. Financial data is retained in accordance with applicable regulations. You may request deletion at any time by contacting [email protected].

Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Opt out of non-essential communications.

To exercise these rights, contact [email protected].

Cookies

We use essential cookies for session and authentication state. We do not use third-party advertising or tracking cookies.

Children

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us so we can delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

For privacy inquiries: [email protected]

Fluent Terrain LLC